Refunds will be granted if the following guidelines are met:
Adult Sports
A full refund will be given prior to the current season schedule posted on the City of Santa Clarita’s Adult Sports website and/or the schedule sent out to the team manager. A $50 administrative fee will be applied after the season schedule has posted. Refunds will not be granted after the second game of the season.
Aquatics Memberships
Refunds for Aquatics membership passes will be prorated from date of purchase or prorated based on number of visits used. A $14 administrative fee will apply to all refunds.
Camp Clarita
All requests for refunds must be submitted to the Camp Clarita Office on a Change Form at least ten business days prior to the week enrolled. For each week refunded, a $30 charge is withheld. No refunds will be issued after this time. Change Form can be obtained and submitted at www.campclarita.com
Community Centers
A full refund is provided when an email request is received by the Community Center Supervisor at least five working days prior to the first scheduled program/class. Requests received by the Supervisor after the first scheduled program day/class and before the second scheduled program day/class will be refunded and assessed a $14 administrative fee. No refunds will be issued after the second scheduled program/class. Please note: No make-ups or partial refunds will be issued for days missed.
- All requests for refunds must be submitted in writing to cccc@santaclarita.gov or ncc@santaclarita.gov. Please allow 5-7 business days to process.
- A refund will not be issued for days missed in a week and there are no make-up days.
- If at any time the program is cancelled or closed due to programmatic changes or unforeseen circumstances, a refund will be issued based on the number of days Be advised that refunds may take 2-4 weeks.
Contract Classes
A full refund will be given when notice is received by the Recreation and Community Services Division at least five working days prior to the first scheduled class. Requests received by the Division after this deadline, but before the second scheduled class will be refunded and assessed a $14 administrative fee. No refunds will be issued after the second scheduled class. Material fees are non-refundable.
Make-Ups: No make-up classes or refunds will be issued if a participant is unable to attend a class throughout the session. If the class is canceled due to an unforeseeable circumstance during the session, make-up classes may be added to the end of the session and will be held on the same day of the week and time as the class was advertised. Participants will not be refunded if they are unable to attend a make-up class.
Primetime Preschool
Prior to the beginning of the school year, notification must be received by the Primetime Preschool office before the second scheduled class to receive a full refund minus a $50 administrative fee. Once the school year begins, notification must be received by the Primetime Preschool office by the 15th of the month prior to dis-enrolling in order to allow the office to fill the spot. Tuition fees already paid for the current month are non-refundable and pro-rated refunds will not be issued for days missed. A $50 administrative fee will apply to all refunds processed. If a parent has paid in full for the entire school-year in advance, any remaining months will be refunded. All requests for withdrawals must be submitted to the Primetime Preschool office on the Withdrawal Form located on the Primetime Preschool website
(santaclarita.gov/primetimepreschool) under the Parent’s Corner tab.
Youth Sports League
A full refund will be given prior to the coaches meeting for the player’s division. A $14 administrative fee will be applied following the coaches meeting. No refunds will be granted after the second game of the season.
One-day Class and Excursions
A full refund will be given when notice is received by the Recreation and Community Services Division at least five working days prior to the date of the one-day class or excursion. No refunds will be issued after this time. Material fees are non-refundable.
